a few words about us

FINCH SUPPORT SERVICES CELEBRATES LIVING WAGE COMMITMENT

The Living Wage is an hourly rate set independently and updated annually. The Living Wage is calculated according to the basic cost of living using the ‘Minimum Income Standard’ for the UK. Decisions about what to include in this standard are set by the public; it is a social consensus about what people need to make ends meet. We are proud to be  a London Living Wage Employer.

All of our Care Support Workers are experienced people who work directly for us. They have been specially interviewed by us their previous experiences and qualifications verified; reference checked, attended training updates and individually selected to match your Care Needs. They have also been subject to a check by the Disclosure and Barring Service police (DBS) and have been checked against the Safeguarding Registers.

They have completed all the 15 standards of the Care certificate, they are subject to satisfactory competence assessments, ongoing supervision and monitoring; they have regular appraisals of their performance. They have been issued with our code of conduct and are required to comply with it.

Before they can be allocated to you – they would have undergone stringent checks to ensure they will treat you with dignity and support you to the highest standard.

They have been nurtured to provide compassionate, safe and high quality care and support; we hope you will be proud to work with them as we are.

At Finch Support Services we aim to be a progressive Provider.

This means we want to embrace the established values of the Sector, but we want to go a stage further.

We see the most crucial established values of service as:

Professionalism

We aim to achieve the Support and Care plan outcomes that has been agreed every time we call on you.

We believe this is a fundamental right of anyone being cared for, so all the careful selection, training and monitoring we do of our Care Support Workers will deliver the appropriate outcomes.

Integrity

High Five
We must always be trusted to do what we do. Above all, the people we support, their families, and any organisation responsible for providing care (such as local authorities or NHS Trusts), must know that they can trust us to fulfil our obligations honestly, and with compassion.

You might think these values, on their own, will mean any Provider will be successful as a business - you would probably be right if we saw Finch Support Services purely as a business. We see it more as a vocation.

There is a real passion in our company for excellence, so that the people we support can live a useful and happier life. It starts at the top, with our founder and owner, and it runs down throughout the business.

 

 

We expect to achieve this in three critical ways:

  1. The first is to ensure we remain a learning company. What we mean is we know that you never stop learning about new situations (such as working with people with complex needs) and new ways of working. We will never be an insular company. We will always strive to learn and promote best practice in all our endeavours.
  2. The second is we will use the most modern technology wherever possible. We will make full use of internet-based systems that can be operated anywhere – at a person`s home, place of work, or in transit. Not only will this make us more efficient, it will also make us more responsive and more flexible.
  3. Thirdly, we will look after our staff. We will ensure continuous professional development of all our staff. We will pay them to reflect experience and performance in the job. The backbone of our service are our Care Support Workers, so they must be valued in the same way as we expect the people we support to be valued by them.

How Do I Contact You?

You can call the office on +44 (0) 20 8676 5616 / +44 (0) 7881 305477, or email us at: enquiries@finchsupportservices.com
Alternatively, you can write to us at our head office: Finch Support Services Limited, Anerley Town Hall, Anerley Road, London, SE20 8BD

We are open from 9 am to 5 pm Monday to Friday.  Outside of these times an out of hours’ emergency telephone service is in operation every day, 365 days a year and the telephone number is the same.