You can expect:
- To be involved in decisions about how your service is designed.
- To have a key Worker allocated to you.
- To be informed of changes that may impact on your routine however slight it may be.
- Your team of workers to skills required to support appropriately and to be trained so they can continue to meet your needs if they change.
- Your Care Support Workers to arrive punctual at the times. If this is not possible, you will be kept up to date with progress.
- A pleasant, friendly, helpful, professional manner from everyone in our company.